Shipping & Delivery Policy

Charms Jewels — www.charmsjewels.co — is a brand of OMKAR JEWELLERS, a trusted jewellery business based in Mumbai, India. We are committed to providing customers with a secure, reliable, and convenient delivery experience for every order placed through our website.

This Shipping & Delivery Policy explains our estimated delivery timelines, shipping charges, packaging standards, insurance coverage, product-image guidelines, and important instructions for receiving your order.

Order Processing & Dispatch

Once an order is successfully placed on www.charmsjewels.co and payment confirmation is received, our team begins processing the order for verification, secure packaging, and dispatch.

Before shipment, products may undergo quality checks and order verification to ensure that the correct item is packed and prepared for delivery.

Our standard estimated delivery timelines are:

Metro Cities: Approximately 4–5 working days
Non-Metro Cities: Approximately 6–7 working days

Delivery timelines are estimates and may vary depending on the delivery PIN code, product availability, courier serviceability, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Courier & Delivery Partners

Domestic orders are shipped through reliable and registered logistics providers such as Blue Dart, Ecom Express, or other suitable courier partners selected by Charms Jewels.

Where available, an estimated delivery date or shipping information may be displayed during checkout or communicated after dispatch.

We make reasonable efforts to deliver orders within 10 working days from the order date. However, delays caused by courier companies, government restrictions, natural events, strikes, operational disruptions, incorrect delivery information, or other circumstances beyond the control of Charms Jewels / OMKAR JEWELLERS may affect the delivery schedule.

If an order cannot be delivered due to exceptional circumstances, the customer will be informed and the matter will be handled in accordance with our applicable cancellation, return, refund, or credit policy.

Shipping Charges

Depending on the product, order value, delivery location, and promotional offer, both free and paid shipping options may be available across India.

Indicative shipping charges for eligible Gold & Silver Coins and Bars may include:

Metro Cities: Approximately ₹50–₹70
Non-Metro Cities: Approximately ₹100–₹150

The final shipping fee may vary according to the destination, product weight and dimensions, insurance requirements, packaging, courier service, and selected delivery method.

Any applicable shipping charges will be clearly displayed during checkout before the customer completes the order.

Secure & Insured Shipping

Jewellery and precious-metal products require careful handling. We therefore take appropriate precautions while preparing orders for dispatch.

Products are securely packed using suitable protective materials and, wherever applicable, Charms Jewels branded packaging. Eligible shipments are insured during transit until successful delivery, subject to the applicable terms and conditions of the shipping and insurance provider.

Customers are requested to provide a complete and accurate shipping address, PIN code, mobile number, and other necessary delivery information while placing an order.

Product Images, Videos & Digital Representation

We make every reasonable effort to display our products as accurately as possible. However, photographs, videos, graphics, and other multimedia displayed on www.charmsjewels.co are intended primarily for product representation.

The actual product may have minor differences in:

Colour or shade
Size perception
Finish or texture
Stone appearance
Reflection and brightness
Overall visual appearance

Such differences may occur because of professional studio lighting, camera settings, image processing, screen resolution, device display settings, or viewing conditions.

Customers should therefore refer to the product specifications, dimensions, weight, metal details, purity information, certification details, and product description provided on the relevant product page rather than relying solely on photographs.

Packaging with Brand Assurance

We follow careful handling and packaging procedures to protect products before and during shipment.

Products are stored and handled in secure facilities before dispatch.
Gold and silver coins and bars may be supplied in sealed or protective branded packaging, depending on the product.
Applicable products are checked and verified by our team before shipment.
Packaging is designed to help protect the product against damage, contamination, or unnecessary handling during transit.
Where available, customers may request gift packaging, personalized messages, customized packaging, or discreet/anonymous outer packaging for gifting or corporate requirements.

Customized packaging services may be subject to availability and additional charges.

Important Instructions When Receiving Your Parcel

For the security of your purchase, customers should carefully inspect the outer parcel before accepting delivery.

Please follow these precautions:

Check whether the outer packaging is properly sealed.
Do not accept a parcel that appears opened, torn, damaged, resealed, or tampered with.
Report any visible packaging issue to the delivery representative immediately.
Contact Charms Jewels promptly if you notice any delivery-related concern.
We strongly recommend recording a continuous parcel-opening/unboxing video for valuable jewellery, coins, bars, or other precious-metal orders. This may assist in reviewing claims relating to missing, incorrect, or transit-damaged products.

Claims regarding damaged, missing, or incorrect products may be subject to verification and the conditions stated in our Return & Refund Policy.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing complete and correct delivery information while placing an order.

Charms Jewels cannot guarantee timely delivery if an order is delayed or returned because of an incorrect address, incomplete address, incorrect PIN code, unavailable recipient, incorrect contact number, or other customer-provided information.

Additional shipping charges may apply if an order needs to be dispatched again after being returned to us because of incorrect or incomplete delivery information.

Delivery Delays Beyond Our Control

While we work closely with our logistics partners to provide timely delivery, certain circumstances may result in unexpected delays. These may include severe weather, natural disasters, transportation interruptions, strikes, government restrictions, local disruptions, festivals, public holidays, courier network issues, or other force-majeure events.

In such circumstances, Charms Jewels and OMKAR JEWELLERS will make reasonable efforts to assist the customer and coordinate with the relevant courier partner.

Policy Updates

Charms Jewels / OMKAR JEWELLERS reserves the right to revise, modify, or update this Shipping & Delivery Policy whenever required due to changes in courier services, shipping charges, business operations, applicable regulations, or company policies.

Customers are encouraged to review the latest version of this policy before placing an order.

Website: www.charmsjewels.co
Brand: Charms Jewels
Operated by: OMKAR JEWELLERS, Mumbai, India