Privacy Policy

At Charms Jewels, protecting your privacy and personal information is an important part of the trust we build with our customers. This Privacy Policy explains how we collect, use, store, protect, and manage information when you visit our website, create an account, contact us, or purchase our products.

www.charmsjewels.co is operated as a brand of OMKAR JEWELLERS., Mumbai, India. By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

We encourage you to read this policy carefully so that you understand how your personal information is handled while using our website and services.

1. Personal Information We May Collect

When you browse our website, register for an account, submit an enquiry, subscribe to updates, or place an order, we may collect information necessary to provide our services.

Depending on how you interact with Charms Jewels, this information may include:

Full name
Email address
Mobile or telephone number
Billing and shipping information
Account and registration details
Order and transaction information
Product enquiries and preferences
Information voluntarily provided through forms, WhatsApp, email, live chat, or other communication channels
Technical information relating to your use of our website, where applicable

We aim to collect only information that is reasonably required for operating our website, fulfilling orders, communicating with customers, and improving our services.

2. When We Collect Your Information

Your information may be collected when you:

Create or register an account on our website
Place an order or make a purchase
Subscribe to newsletters or promotional updates
Submit an enquiry or online form
Contact our customer support team
Communicate with us through WhatsApp, email, live chat, or other available channels
Participate in a survey, promotion, contest, or other website activity
Browse or interact with certain website features

Some information may also be collected automatically through website technologies, analytics tools, server logs, or similar technologies where applicable.

3. How We Use Your Personal Information

Information collected through Charms Jewels may be used for legitimate business and service-related purposes, including:

Processing and managing your orders
Providing a personalized online shopping experience
Delivering products and services requested by you
Responding to enquiries, complaints, and customer service requests
Improving our website, products, services, and customer experience
Managing customer accounts and registrations
Providing information about orders, transactions, and service updates
Sending promotional emails, product updates, special offers, or other marketing communications where permitted
Conducting surveys, promotions, contests, or other website activities
Detecting suspicious activity, fraud, misuse, or security threats
Meeting applicable legal, regulatory, accounting, and compliance requirements

You may choose to unsubscribe from promotional communications in accordance with the options provided in such communications.

4. How We Safeguard Your Information

We take reasonable administrative, technical, and security measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Our website and systems may be periodically reviewed for security risks and vulnerabilities. Access to personal information is restricted to authorized persons who require such information to perform relevant business responsibilities.

Where applicable, secure technologies such as SSL (Secure Socket Layer) encryption may be used to protect information transmitted between your browser and our website.

However, no internet-based system, electronic transmission, or digital storage method can be guaranteed to be completely secure.

5. Payment Information and Transaction Security

Payments made through our website may be processed through authorized third-party payment gateways or payment service providers.

Sensitive payment information, such as card details, banking credentials, UPI information, or other payment authentication data, is generally handled directly by the applicable payment service provider in accordance with its security standards and privacy practices.

Charms Jewels does not intentionally store complete card or banking credentials on its own website servers where payments are processed directly through third-party payment gateways.

Customers are encouraged to review the privacy policies and terms of the relevant payment service providers before completing transactions.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies where required to support website functionality, remember user preferences, understand website performance, maintain sessions, improve the shopping experience, or support analytics and marketing activities.

Your browser may allow you to block, delete, or receive notifications about cookies. Please note that disabling certain cookies may affect the performance or functionality of some parts of our website.

The availability and operation of cookie controls may depend on your browser and device settings.

7. Analytics and Third-Party Technologies

Charms Jewels may use third-party services and technologies to understand website traffic, customer interactions, advertising performance, and overall website usage.

Such services may include analytics and advertising technologies provided by companies such as Google or other service providers. Depending on the tools enabled on our website, these providers may use cookies, device identifiers, or similar technologies in accordance with their respective privacy policies.

Information generated through these services may help us improve website performance, understand customer interests, and evaluate marketing campaigns.

8. Sharing and Disclosure of Information

Charms Jewels does not sell or trade customers' personal information as part of its ordinary business operations.

However, personal information may be shared with trusted service providers where reasonably necessary to operate our business and provide services to you. These may include payment processors, delivery and logistics partners, website service providers, technology providers, analytics providers, professional advisers, and other authorized vendors.

We may also disclose information when required to comply with applicable laws, regulations, legal proceedings, governmental requests, or to protect our rights, customers, business, or website security.

9. Third-Party Websites and External Links

Our website may occasionally contain links to third-party websites, platforms, products, or services.

Once you leave www.charmsjewels.co, the privacy practices of the external website will apply. Charms Jewels and OMKAR JEWELLERS. do not control the privacy policies, security practices, content, or operations of independent third-party websites.

We recommend reviewing the privacy policy of any external website before submitting personal information.

10. Do Not Track and Browser Privacy Controls

Some web browsers provide a Do Not Track (DNT) setting or other privacy controls that communicate a user's tracking preferences.

Because website technologies and industry standards relating to DNT signals may vary, the way our website responds to such signals may depend on the technologies and third-party services currently in use.

You can also manage cookies, tracking permissions, and other privacy settings through your browser or device.

11. Third-Party Advertising and Behavioural Tracking

Where advertising, analytics, or marketing services are enabled, selected third-party providers may collect information regarding website interactions to measure advertising effectiveness, understand user behaviour, and provide relevant content or advertisements.

Such activities are governed by the policies and technologies of the respective third-party service providers, together with applicable privacy requirements.

12. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer service, accounting, fraud prevention, dispute resolution, and legal or regulatory compliance.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our internal practices and applicable requirements.

13. Your Privacy Choices and Rights

Depending on applicable law and the nature of your relationship with us, you may be able to request access to, correction of, updating of, or deletion of certain personal information held by us.

You may also contact us regarding concerns about the handling of your personal information or request to stop receiving certain promotional communications.

Requests may be subject to identity verification and any applicable legal, regulatory, contractual, or record-retention requirements.

14. Children's Privacy

Our website and jewellery products are intended for general customers and are not specifically designed to collect personal information from children.

If we become aware that personal information relating to a child has been collected in circumstances where parental or guardian consent is legally required, we may take reasonable steps to address the matter in accordance with applicable requirements.

15. Changes to This Privacy Policy

Charms Jewels may revise or update this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or applicable legal requirements.

Any revised Privacy Policy will be published on this page. We encourage customers and website visitors to review this page periodically for the latest information regarding our privacy practices.

16. Contact Us Regarding Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the way your personal information is handled, you may contact Charms Jewels / OMKAR JEWELLERS. through the contact options provided on our website.

We will make reasonable efforts to review and respond to legitimate privacy-related enquiries in accordance with applicable requirements.

Charms Jewels
A Brand of OMKAR JEWELLERS., Mumbai, India
Website: www.charmsjewels.co