Return, Refund, Exchange & Lifetime Buyback Policy

At Charms Jewels, a brand of OMKAR JEWELLERS, customer satisfaction, product authenticity, and transparent service are important to us. This Return, Refund, Exchange & Buyback Policy explains the conditions applicable to purchases made through www.charmsjewels.co.

We recommend reviewing this policy carefully before placing an order.

1. 925 Sterling Silver Jewellery – 7-Day Return & Exchange

We offer a 7-day return or exchange period for eligible 925 Sterling Silver Jewellery, calculated from the date of delivery.

To qualify for a return or exchange:

• The jewellery must be unused, unworn, and in its original condition.

• All original tags, labels, certificates, accessories, and packaging must remain intact.

• The original invoice or valid proof of purchase must be provided.

• Products showing signs of wear, alteration, misuse, scratches, accidental damage, or missing tags may not be accepted.

• If a product is received damaged during transit, please retain the complete packaging, tags, and product for verification.

Once a return request is approved, we will arrange a return pickup through our courier partner, wherever pickup service is available. The pickup is generally scheduled within 3–5 business days.

Refund for 925 Silver Jewellery

Once the returned product is received and successfully passes our quality inspection, the eligible product value will be issued only in the form of a Charms Jewels Gift Card or Credit Note.

• No cash, bank transfer, or monetary refund will be provided.

• The Gift Card or Credit Note will be valid for 6 months from the date of issue and can be used toward eligible purchases from Charms Jewels within this validity period.

• Approved Gift Cards/Credit Notes are generally processed within 15 days from the approval of the return, subject to successful receipt, inspection, and verification of the returned product.

• Original shipping charges, if any, are non-refundable.

• Once the validity period expires, an unused Gift Card or Credit Note may become invalid and cannot be redeemed for cash..

Original shipping charges, if any, are non-refundable.

2. How to Request a Return or Exchange

To initiate an eligible return or exchange, contact our customer support team and provide:

• Order number

• Customer name

• Reason for return or exchange

• Clear photographs/videos of the product

• Images showing the original tags and packaging

• Details of any damage or defect, where applicable

WhatsApp / Customer Support: +91 8828401422
Email: support@charmsjewels.co

Please do not return a product without receiving confirmation or return instructions from our support team.

3. Gold & Silver Coins, Bars and Golden Frames

Once dispatched, Gold Coins, Silver Coins, Gold Bars, Silver Bars, and Golden Frames are not eligible for normal returns or refunds because these products are linked to precious-metal market rates.

A return request for these products will only be considered if:

• An incorrect product has been delivered;

• The product has a verified manufacturing defect; or

• The product was damaged during courier transit.

Customers must provide clear photographs and/or videos as supporting evidence. Every request is subject to verification and approval by Charms Jewels.

4. Gold Jewellery, Diamond Jewellery, Silver Articles & Silver Utensils

Eligible Gold Jewellery, Diamond Jewellery, Silver Articles, and Silver Utensils may be requested for return within 7 days of delivery, subject to product inspection and the following conditions:

• The item must remain unused and undamaged.

• Original tags and packaging must be intact.

• The original invoice must be submitted.

• The product must not have been altered, resized, repaired, engraved, customized, or modified.

• The product must successfully pass our quality and authenticity inspection.

Return eligibility may vary for customized, personalized, made-to-order, or special-order jewellery.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:

Email: support@charmsjewels.co
WhatsApp: +91 8828401422

Please share clear images/videos of the product along with its packaging, tags, invoice, and order details.

After verification, Charms Jewels may offer an appropriate replacement, exchange, credit note, or other applicable resolution, depending on the nature of the issue and product availability.

6. Purity Assurance

All applicable authorized and certified products sold by Charms Jewels are covered under our Purity Assurance, subject to the certification, hallmarking, purity standards, and terms applicable to the individual product.

If you have a genuine concern regarding the purity or authenticity of a product purchased from us, please contact our support team with your invoice and product details for verification.

7. Return Shipping Charges

Where Charms Jewels specifically arranges an approved complimentary return pickup, no separate pickup charge will be collected from the customer.

In other eligible return situations where the customer is required to ship the product back to us, the return shipping cost will be borne by the buyer unless the return is due to a verified error, defect, or courier damage attributable to Charms Jewels or its delivery partner.

Original shipping charges, where applicable, are non-refundable.

8. Exchange Policy

Eligible products purchased through www.charmsjewels.co may be exchanged for the same product or another eligible product, subject to:

• Product condition and inspection;

• Applicable return/exchange period;

• Stock availability;

• Price difference, if any; and

• Other applicable terms and conditions.

If the replacement product has a higher value, the customer will be required to pay the difference. Exchange requests are subject to approval and product availability.

Lifetime Buyback Policy

Eligible products purchased from www.charmsjewels.co are covered under our Lifetime Buyback Guarantee, subject to verification and applicable terms and conditions.

Gold & Silver Coins and Bars

Eligible Gold and Silver Coins/Bars may be accepted under our buyback program with a 5% deduction from the applicable prevailing live market rate, subject to purity and product verification.

Gold & Diamond Jewellery

For eligible Gold and Diamond Jewellery, the gold component is considered for buyback based on the applicable live gold rate and verification.

Diamonds will be considered only after complete verification of the original Charms Jewels product, its certification, condition, and applicable buyback terms.

Silver Articles and Silver Utensils

Eligible Silver Articles and Silver Utensils may be accepted under our buyback program with a 10% deduction, subject to successful purity testing and product verification.

Buyback Valuation

The final buyback value will be calculated according to the applicable live precious-metal market rate on the day the product is received and successfully verified by us.

Market rates may fluctuate; therefore, the original purchase price does not determine the final buyback amount.

Buyback Documentation & Payment

To process an approved buyback request, customers must provide:

• Original purchase invoice;

• Valid Government-issued ID proof;

• Product and applicable certificate(s); and

• Any additional information reasonably required for verification.

Approved buyback payments will be processed through URD transfer / approved banking channels only. Cash payments will not be made under the buyback program.

Order Cancellation Policy

If you wish to cancel an order, please contact us on WhatsApp at +91 8828401422 within 24 hours of placing the order.

Please provide your order number and registered customer details when submitting the cancellation request.

Cancellation requests are subject to the current processing status of the order. An order that has already been processed, customized, packed, or dispatched may not be eligible for cancellation.

Orders for products purchased at live precious-metal rates may also be subject to special cancellation restrictions due to fluctuations in Gold and Silver market prices.

Return Address

After receiving return authorization from our customer support team, approved products should be sent to:

OMKAR JEWELLERS
Shop No. 8,
Marvadi Chawl, Swami Vivekanand Road,
Navneeth Colony, Andheri West,
Mumbai – 400058, Maharashtra, India

Please ensure that the original invoice, product, certificates, tags, accessories, and original packaging are securely packed before returning the item.

Important Conditions

Charms Jewels reserves the right to reject a return, exchange, refund, or buyback request if the product does not meet the conditions stated in this policy.

Products that have been worn, used, altered, resized, repaired by a third party, damaged after delivery, or returned without required tags, packaging, certificates, or invoice may not qualify.

All returns, exchanges, refunds, and buyback requests are subject to product inspection, purity verification, authenticity checks, applicable market rates, and the Terms & Conditions of Charms Jewels.

For assistance regarding returns, refunds, exchanges, purity concerns, or buyback requests, contact:

Charms Jewels – A Brand of OMKAR JEWELLERS
Website: www.charmsjewels.co
Email: support@charmsjewels.co
WhatsApp / Mobile: +91 8828401422